Last updated: May 2018

Xcommerce values the privacy of its customers and observes due care in processing and protecting personal data.

Privacy-sensitive and personal data are processed through our website, and during processing we comply with the requirements of the applicable data protection legislation. This means we:

• Clearly specify our purposes before we process personal data, by using this Privacy Statement.


• Limit our collection of personal data to only the personal data needed for legitimate purposes.


• First ask for explicit permission to process your personal data in cases where your permission is required.


• Take appropriate security measures to protect your personal data and demand the same from parties who process personal data on our behalf.


• Respect your right to inspect, correct or delete your personal data held by us.


• Xcommerce is the controller for all data processing. In this privacy statement, we will explain which personal data we collect and for which purposes. We recommend that you read it carefully.

We take your trust and right to privacy seriously and work continuously to keep your digital footprint small and in your control. Nevertheless, to enable you in your flow and to improve and secure our service, we need to process some personal data.

By using our website, you are providing certain data to us. This could be personal data. We only retain and use personal data that has either been provided directly by you or that has clearly been supplied to us to be processed.

We may collect and process the following personal data:

• Personal data that you provide by filling in forms on our website. This includes registering to use the website, subscribing to services, newsletters and alerts, registering for a conference or requesting a white paper or further information. Pages that collect this type of personal data may provide further information as to why your personal data are needed and how it will be used. It is completely up to you whether you want to provide it.


• If you contact us, we may keep a record of that correspondence.


• Our website collects personal data about your computer, including (where available) your IP address, operating system and browser type, for system administration, to filter traffic, to look up user domains and to report on statistics.


• Details of your visits to our website, the pages you view and resources you access or download, including but not limited to, traffic data, location data, weblogs and other communication data. Please see the Cookies section below for more information.

Xcommerce may process your personal data for the following purposes:

• Operating the service and/or the website


• Providing (technical) support when you reach out to us

These two processing activities are necessary for the performance of the contract/website.

• Following up on legal requests for abuse reports, NTD Reports and fraud investigations

These processing activities are to comply with our legal obligation. In case of a violation or when we need to uphold our Terms, for example, we need to be able to search or share (some of) your personal data.

• Evaluating the use of our Website and Service as well as for statistical purposes. We only use the data in a pseudonymized form when we use your data for this purpose. This means that we cannot trace the data directly back to you. For example, instead of using your email address we use a random string of symbols.

Analysis of user behaviour is based on legitimate interest. This means we need this activity to protect and grow our business. Without being able to look at user behaviour we would most likely not learn enough about our users to offer you a valuable and relevant service.

• When you indicated so: enabling you to engage in actions, promotions or events we offer. After seeking your consent, we will engage with you to keep you posted about news, features, actions or promotions we think you may like. You’ll always have the option to stop receiving these messages from us.


• To fulfill your requests for white papers, articles, newsletters or other content.

We will only reach out to you once you have consented to that engagement. The legal base for sending you any email that isn’t a service-related one is consent.

Other than advertisements on our website, we can inform you about new products or services through our Facebook and Linkedin pages.

On our website we offer the option to ask questions via a form that requires you to fill in a number of details. The information you send us will be saved as long it is needed in order for us to fully respond to and process to the form or the contents of your email.

What are the sources of marketing data?

The bulk of the personal data we collect and use for marketing purposes relates to the individuals who gave explicit consent to receiving information from us and individual employees of our clients and other companies with which we have an existing business relationship. We may also obtain contact information from public sources, including content made public at social media websites, to make an initial contact with a relevant individual at a client or other company.

Do we send targeted e-mails?

We send commercial e-mails to individuals at our clients or other companies with whom we want to develop or maintain a business relationship in accordance with applicable marketing laws. Our targeted e-mail messages typically include web beacons, cookies, and similar technologies that allow us to know whether you open, read, or delete the message, and links you may click. When you click a link in a marketing e-mail you receive from Xcommerce, we will also use a cookie to log what pages you view and what content you download from our websites, even if you are not registered at or signed into our site.

Targeted e-mails from Xcommerce may include additional data privacy information, as required by applicable laws. Every newsletter contains an unsubscribe link. Your email address will only be added to the list of subscribers with your explicit permission.

Do we maintain Customer Relationship Management (CRM) databases?

Like most companies, Xcommerce uses customer relationship management (CRM) database technology to manage and track our marketing efforts. Our CRM databases include personal data belonging to individuals at our client and other companies with whom we already have a business relationship or want to develop one. The personal data used for these purposes includes relevant business information, such as: contact data, publicly available information (e.g. board membership, contact details, observations about the business - available on your website or other open platforms), your responses to targeted e-mail (including web activity following links from our e-mails), website activity of registered users of our website, and other business information included by Xcommerce professionals based on their personal interactions with you. If you wish to be excluded from our CRM databases, please contact us.

What are your rights regarding marketing communications?

You can exercise your right to prevent marketing communications to you by checking certain boxes on the forms we use to collect your personal data, or by utilizing opt-out mechanisms in e-mails we send to you. You can also exercise the right to discontinue marketing communications to you, or to have your personal data removed from our customer relationship management (CRM) databases at any time by contacting us. In such cases, we will retain minimum personal data to note that you opted out in order to avoid contacting you again.

Your data will not be provided to third parties unless it is necessary in order to process your request.

Our website features social media buttons that are used by the providers of these services to collect your personal data.

Our website uses cookies. Cookies are small text files that can be used via your device.

Our website can place these cookies for the following purposes:

• Functional cookies are used to provide functionalities when using our website


• Analytical cookies are used to optimise our service to you. For example to optimise the usability of our website by AB-testing a new feature, to make the website more user-friendly and to analyse how you use our website. We also use analytical cookies to stop bots and malicious behaviour like spam.


• Advertisement cookies are used for commercial, editorial and promotional purposes. With these cookies your internet- and surf behaviour can be followed over various domains and websites. Advertisement cookies are often placed by third parties. Xcommerce does not have access to or control over ((personal) data collected via) these cookies or other features that advertisers and third parties may use. Our Privacy Statement is therefore not applicable to these cookies, and we refer you to their Privacy Statements to read how they handle (personal) data.

You can send your request to access, correction or deletion of your personal data to Xcommerce by using the email address office@xcommerce.eu. Please state clear in the subject that your request concerns a privacy matter, and more specific whether it is a request to access, correction or deletion. Bear in mind that under circumstances Xcommerce requests for additional information to determine your identity.

• The right to request a copy of your personal data that Xcommerce holds about you.


• The right to request that Xcommerce corrects your personal data if inaccurate or out of date.


• The right to request that your personal data is deleted when it is no longer necessary for Xcommerce to retain such data.


• The right to withdraw any consent to personal data processing at any time; for example, your consent to receive e-marketing communications. If you want to withdraw your consent to e-marketing, please let us know by using office@xcommerce.eu.


• The right to request that Xcommerce provides you with your personal data and, if possible, to pass on this information directly (in a portable format) to another data controller when the processing is based on consent or contract.


• The right to request a restriction on further data processing, in case there is a dispute in relation to the accuracy or processing of your personal data.


• The right to object to the processing of personal data, in case data processing has been based on legitimate interest and/or direct marketing.

We take security measures to minimize misuse of and unauthorized access to personal data.

If, despite our commitment and efforts to protect your personal data, you believe that your data privacy rights have been violated, we encourage and welcome individuals to come to Xcommerce first to seek resolution of any complaint. You have the right at all times to register a complaint directly with the relevant supervisory authority or to make a claim against Xcommerce with a competent court (either in the country where you live, the country where you work or the country where you deem that data privacy law has been infringed).

We will retain your personal data only for as long as is necessary.

We maintain specific records management and retention policies and procedures, so that personal data are deleted after a reasonable time according to the following retention criteria:

• We retain your data as long as we have an ongoing relationship with you (in particular, if you have an account with us).


• We will only keep the data while your account is active or for as long as needed to provide services to you.


• We retain your data for as long as needed in order to comply with our global legal and contractual obligations.

This statement is not applicable to third-party websites connected to our website through links. We cannot guarantee that these third parties will handle your personal data in a secure and careful manner. We recommend you read these websites’ privacy statements before making use of their websites.

We reserve the right to modify this statement. We recommend that you review this statement regularly, so that you remain informed of any changes.

Please do not hesitate to contact us using the detail below should you have any questions about our privacy statement or changes to (or deletion of) your personal details.

You may send us a request to view, change or delete these details. Furthermore, you may send us a request a data export containing the details that we use with your permission; you may indicate that you wish us to limit the use of your personal details.

In order to avoid fraud, we may ask you to identify yourself. Where personal details linked to a cookie are concerned, you may request a copy of the cookie. You can access this in your browser settings. Should the details be inaccurate, you may request that we change or delete them.

We hope that you won’t ever need to, but if you do want to complain about our use of personal data, please send an email with the details of your complaint to office@xcommerce.eu. We will look into and respond to any complaints we receive.

You also have the right to lodge a complaint with the Belgian Privacy Commission (CBPL/CPVP), the Belgian data protection regulator.

For further information on your rights and how to complain to the CBPL/CPVP, please refer to the Belgian privacy commission website.

If you have any questions about this privacy statement or how and why we process personal data, please contact us: